Look up tracking numbers in bulk
For an Excel list of shipments, delivery status from each carrier's site goes into each row, and the shipments that need action are shown.
The problem today
For every customer inquiry, staff look up tracking numbers one at a time on carrier websites. Each carrier words its status differently, so delays are spotted late.
The workflow in Kitewell
- Open the Excel list of tracking numbers and carriers and run each rowAutomatic
- Look up delivery status on each carrier's websiteWeb
- AI classifies delays, returns, and address problemsAI judgment
- Staff review shipments that need actionHuman task
- Write the status and category back into each row of the listAutomatic
What AI does
Classifies each carrier's wording into common categories such as delivered, delayed, or returned to depot.
Where people decide
Staff review shipments that need action and decide whether to contact the customer or arrange redelivery.
What a PoC checks
- Whether lookups run reliably on your carriers' websites
- Whether the categories match your handling rules
- Whether processing time fits your daily volume
Discuss a PoC for this work
We check whether this workflow runs on your own work and screens.
Related use cases
Reconcile freight invoices
Match carriers' freight invoice lines against shipment records, and send lines with weight, distance, or surcharge differences for approval.
Track vessels and tell shippers about ETA changes
Poll carriers' tracking APIs for your B/Ls and containers and detect ETA changes. AI drafts what the change affects and the shipper notice; staff check it.
Enter an Excel list into a web system
For each row of an Excel list of orders, AI enters it into a web system and writes the receipt number back into the row. Only failed rows are redone.