Classify inquiries and draft replies
AI classifies messages from the inquiry form and drafts replies to common questions. A person reviews every reply before it is sent.
The problem today
Staff route inquiries and write first replies by hand, drafting the same answers to routine questions every time. Urgent inquiries sometimes wait too long.
The workflow in Kitewell
- Collect new inquiries from the inquiry management systemAutomatic
- AI judges each inquiry's type and urgencyAI judgment
- AI drafts a reply based on past answersAI judgment
- Staff review, edit, and approve the replyApproval
- Send the reply and update the recordAutomatic
What AI does
Judges each inquiry's type and urgency, and drafts replies to common questions from past answers.
Where people decide
Staff review every reply, edit it as needed, and approve sending it.
Features used
What a PoC checks
- Whether classification matches your existing routing rules
- Draft quality, and how often staff need to edit
- How to connect to your inquiry management system
Discuss a PoC for this work
We check whether this workflow runs on your own work and screens.
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